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Library assessment
Results: 1448

#	Item
231	PinkVERIFY™ 2011 ITSM Tool Assessment Criteria Availability Management Purpose: “…[E]nsure that the level of availability delivered in all IT services meets the agreed availability needs and/or service level target Add to Reading List Source URL: www.pinkelephant.com Language: English - Date: 2014-10-08 21:00:15 Information Technology Infrastructure Library Configuration management database IT service management Information security Event correlation Reliability engineering Information technology management Computing Systems engineering
232	PinkVERIFY™ 2011 ITSM Tool Assessment Criteria Service Level Management Purpose: “…[E]nsure that all current and planned IT services are delivered to agreed achievable targets.” (SD[removed]Activities: Negotiating Add to Reading List Source URL: www.pinkelephant.com Language: English - Date: 2014-10-08 21:00:31 Information Technology Infrastructure Library IT service management Service level requirement Screenshot Management Technology Information technology management Service-level agreement Computing
233	PinkVERIFY™ 2011 ITSM Tool Assessment Criteria Change Management Purpose: “[C]ontrol the lifecycle of all changes, enabling beneficial changes to be made with minimum disruption to IT services.” (ST[removed]Activiti Add to Reading List Source URL: www.pinkelephant.com Language: English - Date: 2014-10-08 21:00:17 Software Change management Information Technology Infrastructure Library IT service management Configuration management database Service desk Incident management Debian Information technology management Project management Information technology
234	PinkVERIFY™ 2011 ITSM Tool Assessment Criteria Incident Management Purpose: “…[R]estore normal service operation as quickly as possible and minimize the adverse impact on business operations, thus ensuring that agr Add to Reading List Source URL: www.pinkelephant.com Language: English - Date: 2014-10-08 21:00:20 Computing Incident management Information Technology Infrastructure Library IT service management Change management Service desk Problem management Configuration management database Screenshot Information technology management Project management Information technology
235	Impact case study (REF3b) Institution: University of Central Lancashire Unit of Assessment: 36 Communication, Cultural and Media Studies, Library and Information Management Title of case study: Communicating the European Add to Reading List Source URL: www.uclan.ac.uk Language: English - Date: 2015-03-18 10:26:35 The Parliament Magazine Political philosophy Sociology European Union Federalism European Parliament
236	PinkVERIFY™ 2011 ITSM Tool Assessment Criteria IT Service Continuity Management Purpose: “…[S]upport the overall business continuity management (BCM) process by ensuring that, by managing the risks that could serio Add to Reading List Source URL: www.pinkelephant.com Language: English - Date: 2014-10-08 21:00:22 Management IT service management Information Technology Infrastructure Library Configuration management database Incident management Business continuity Screenshot Information technology management Computing Project management
237	PinkVERIFY™ 2011 ITSM Tool Assessment Criteria Service Catalog Management Purpose: “…[P]rovide and maintain a single source of consistent information on all operational services and those being prepared to be run o Add to Reading List Source URL: www.pinkelephant.com Language: English - Date: 2014-10-08 21:00:29 Information Technology Infrastructure Library IT service management SCM Service desk Configuration management database Information technology management Project management Information technology
238	PinkVERIFY™ 2011 ITSM Tool Assessment Criteria Request Fulfillment Purpose: “…[R]esponsible for managing the lifecycle of all service requests from the users.” (SO[removed]Activities: Receive request, log and va Add to Reading List Source URL: www.pinkelephant.com Language: English - Date: 2014-10-08 21:00:27 IT service management Service desk Screenshot Incident management Electron nuclear double resonance Technology Information technology management Computing Information Technology Infrastructure Library
239	PinkVERIFY™ 2011 ITSM Tool Assessment Criteria Capacity Management Purpose: “… [E]nsure that the capacity of IT services and the IT infrastructure meets the agreed capacityand performance-related requirements in a Add to Reading List Source URL: www.pinkelephant.com Language: English - Date: 2014-10-08 21:00:17 Information Technology Infrastructure Library IT service management Computer security Screenshot Configuration management database Information technology management Computing Security
240	PinkVERIFY™ 2011 ITSM Tool Assessment Criteria Knowledge Management Purpose: “…[S]hare perspectives, ideas, experience and information; to ensure that these are available in the right place at the right time to ena Add to Reading List Source URL: www.pinkelephant.com Language: English - Date: 2014-10-08 21:00:24 Project management Information Technology Infrastructure Library IT service management Change management Configuration management database Screenshot Knowledge management Information technology management Information technology Computing

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